EZ
Evelyn Z
1 reviews | Active since Nov 2019
07 Mar 2023, 04:43
Rejected claim
2021 November 23 I bought a cellphone at Foschini Giyani.After 6 months I noticed that there's two R86.50 billed from my statement.I called the customer care line.***and the consultant told me that it's for your two handset cellphones.He/she even mentioned the make or models of these cellphones. To my surprise now Huawei it's ******.Im told that the cellphone is not insured.but since 2021 till today I'm billed for 2 cellphones. Now I want my money back that I was paying for a ghost cellphone or my claim to be settled. My details are as follows: Dzunani Zitha my card no *** and my account no *** my contact details are ***. Thank you
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TFG's replyOfficial
07 Mar 2023, 07:23Good day Evelyn
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply07 Mar 2023, 07:23
Official
Good day Evelyn
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team