Refusing to provide my paid up letter

Please can someone assist me urgently, I have paid up my TFG account on the 2nd of May according to what I have owed using my TFG account number and paying directly into the TFG account. I have been paying this account regularly until I could pay the balance which I have done. I contacted TFG on the 6th May 2025 to request for a paid up letter, then I get told to contact Eatern Berry Attorneys which I then contact, who now tells me about another R3k balance which I am not aware of, however they also refused to provide me with a paid up letter and asked me to contact my service provider TFG. I recontact them and spoke to Phoenix Jones – TFG consultant on the 6th May 12:03 who has advised that he will email me my reference number for the call as well as the paid-up letter by Friday for the latest, upon following up on the call on the 9th of May 2025 nothing was logged. Spoke to Cassidy then advised that the call was only logged when I queried about the paid-up letter reference number was sent, and the call was escalated to Gary.

Today 14th May 2025, I get an email response telling me that I am liable for this lawyers fee, I have no record of these emails, sms'es or any form of communication from these agents or lawyers requesting payments or statements etc now that my account is on a zero balance I get told of this, daylight ******* we are alreadly living in a crisis in South Africa, I have made my means and efforts to fully pay my account which did fall into arrears during covid 2019, I was under debit review in 2020 but when I found out that it was another scan I have immediately requested to be removed then I obtained a 17WB from Debit Busters. I havent missed a payment on my account since 2021 up to the settlement on the 6th May 2025. Please provide me with my paid up letter TFG