Refund request Ticket reference: CS-***

On the 29 July 2024, I made a payment into my TFG account that was meant for someone else. I was directed to send a refund form at one of the stores, which I did. I attached all relevant documents (copy of my ID, bank statement, proof of payment, proof of account). My Ticket reference: CS-***. I have called and sent multiple follow up emails but have received no response from anyone. I was paid R3038 into my bank account on the 10 August 2024 but the amount I was requesting a refund for was R14 916.70. I still didn't receive any communication from TFG after above mentioned payment (which was for an incorrect amount). It’s clear that TFG has no respect for it's customers and it's customer service. It's unfortunate but all I want now is my refund.