Refund - Poor service from TFG

After I have made an instant payment for an item on 10/06/2023 which I never received, I was only told on the 20/06/2023, 10 days later by CAMERON DANIELS via email that the item has been cancelled due to the stock no longer being available or not in a sellable condition. I was then told a refund will be processed for the item and that I should provide my customer details and bank details which I did. Received confirmation that the refund was submitted on 20/06/2023 and would take 1 – 5 business days. On the next 21/06/23 I received another email from Gail Raubenheimer that I should provide my customer details and bank details which I had already done so to Cameron who he had confirmed the refund was processed. On the 27/06/2023 I CC'd both Cameron and Gail which they both confirmed the refund was submitted and Gail I quote said "Your refund has been app**** for and funds should reflect by now." Only to get on the 28/06/2023 an email from Cameron that now ALL OF A SUDDEN the finance team has reverted and advised that verification for the banking information was not successful and therefore the refund has not been executed yet. Was I not told my refund should be reflecting? I sent my bank statement as requested. I have been very patient but the service has been pathetic to say the least and I will never shop at Bash again, This relationship should come to an end.