KC
Kenneth C
1 reviews | Active since Aug 2023
09 Aug 2023, 15:21
Refund not received
Am not happy with Raw mall fo Africa, I returned a jean and they said they need to transfer my money back to my credit card, and it will take 24hrs to reflect, it has been 4 days now, nothing in my bank, went there to complain but they dismissed me and told me that they don’t care, I am not happy with the treatment, I am not sure if this is a **** or they are trying to rub me. This is disgusting and should be reported to the relevant authorities.
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TFG's replyOfficial
09 Aug 2023, 16:28Hello Kenneth
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
Best Regards
TFG Customer Support Team
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
Best Regards
TFG Customer Support Team
TFG's reply09 Aug 2023, 16:28
Official
Hello Kenneth
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
Best Regards
TFG Customer Support Team
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
Best Regards
TFG Customer Support Team