Refund for unauthorised subscriptions

Dear TFG Customer Care

I am writing to formally demand the immediate reversal of R2,000 in accumulated fees on my Exact account, resulting from an unauthorised magazine subscription and insurance.

While TFG has already acknowledged the billing error by cancelling the subscription, your team has failed to reverse the debt it generated. Leaving this balance on my account violates the Consumer Protection Act and the National Credit Act, as I never gave explicit consent for this service.

Please note the following details of my dispute:

Account Holder Name: Nozibele Mildred TFG Reference Number: CS- *** This R2,000 balance consists entirely of unauthorised fees and accumulated interest. I request that TFG clears this balance, brings my account up to date, and ensures my credit bureau profile is not negatively impacted. I requested the account statement for these transactions, and failed to provide me with,

If this matter is not resolved and reflected on my statement within 48 hours, I will immediately escalate this dispute to the Consumer Goods and Services Ombud (CGSO) and the National Credit Regulator (NCR)without further notice.

I look forward to your urgent confirmation that my account has been cleared.