TM
Tshegofatso M
1 reviews | Active since Jul 2020
27 Jul 2021, 13:11
Refund for Samsung Smart Tag
I recently bought a Samsung Galaxy A32 to the value of R4999, on Hi-Online, using my store account. On the website, it stated that if you buy any Samsung Galaxy device to the value of R3499 or more, you will get a Samsung Smart Tag for free, all you have to do, is add it to your basket. Well I did that, but I was charged R499 for the Smart Tag, I keep calling and emailing but I get no response back, the agents on the line, inform me they have opened a case, then I get an email that the case has been resolved, but it has not. I even went into the store, but still same issues. I just called them now, and the call cut. I just want my R499 refund
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TFG's replyOfficial
27 Jul 2021, 14:21Good day Tshegofatso Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply27 Jul 2021, 14:21
Official
Good day Tshegofatso Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team