1 reviews | Active since Dec 2016
Refund
I bought things online, payment didn't go through and I actually didn't even notice that same didn't go through
a month later I checked on the status of the order , only for it to reflect "payment pending" I then proceeded to log into the same order and was given an option of paying which I did
Then received an email from the TFG group indicating the order was actually cancelled the next day in January when the payment didn't reflect
as a result of same they will have to refund me - email clearly states refund takes about 14 working days to reflect
In February I enquired as to the status of the refund as the 14 working days had already lapsed
was adv to wait another 14 working days
March I'm still waiting and they still send me the automated response to wait for another 14 working days
so I wants to know in terms of the refund how long do I have to wait as the order was cancelled however still gave me an option of paying which I did
when can I get my refund
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
My order wasn't R50 however that's all I received from the company
however the order was R347 that what was deducted from my account , which I haven't received from the company
how can I only receive a refund of R50 and told that my dispute has been resolved , what happened to the balance of that amount
funny part is when I enquired on 25 February I was told to wait 14 working days for my refund , which refund where you referring to if now I'm being told R50 was credited back into my account
which was done even before I enquired on the 25th
My order wasn't R50 however that's all I received from the company
however the order was R347 that what was deducted from my account , which I haven't received from the company
how can I only receive a refund of R50 and told that my dispute has been resolved , what happened to the balance of that amount
funny part is when I enquired on 25 February I was told to wait 14 working days for my refund , which refund where you referring to if now I'm being told R50 was credited back into my account
which was done even before I enquired on the 25th