Refund

I placed an order with them , after I thought I had paid the order and didn't , because i know they don't waste time in delivering , I then checked my profile only for the order to say awaiting payment

I paid, a few days later received an email indicating they are unable to process the order as same was cancelled - they will refund within 14 working days

They charged me R347

however only refunded R50

enquired with TFG and was advised to approach my bank , and I went there and was advise that there are no funds hanging from my side or theirs

no refund was done , in terms of the balance

can TFG please investigate this and revert back to me with regards to my refund

all I want is my refund - they went on to say on their side that the dispute has been resolved

how when I'm R297 short?