MM
MORGAN M
1 reviews | Active since Sept 2021
28 Jan 2022, 15:59
REFUND
on the 29 december 2021 ,i lodge a complaint about exact store in montana (pretoria )how the store manager treat us badly because she never follow company refund procedures.since we left our cellularphone at the shop on the 29 december 2021 till today none of exact staff or management contacted us but to my surprise i receive sms that my problem is resolved CS-562728. POOREST SERVICE FROM HEAD -OFFICE TO SHOP STAFF...
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TFG's replyOfficial
28 Jan 2022, 16:29 Good day Morgan We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply28 Jan 2022, 16:29
Official
Good day Morgan We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team