RE:"Cancellation of cellphone contract unresolved after 2 months!"

RE: "Cancellation of cellphone contract unresolved after 2 months" below, dated 16 September 2017.

Your department has contacted us twice, with no further response since 19th September, and the issue still remains unresolved after almost two months since the contract was cancelled! There are no true words to describe the dissatisfaction of how TFG has handled the situation, nor do you fully understand the inconvenience it has caused us. Every time we have phoned the department, you say it will get escalated further, and after numerous times nothing seems to happen or we get no further response. You say there is a technical glitch somewhere, or you waiting for a response from MTN, but I am sure it does not take two months to sort it out. My mom needs the number for business purposes, amongst others, and can't get her new phone until this issue is resolved (TFG don't appear to be trying hard enough to resolve it). TFG needs to take responsibility and sort out this issue a.s.a.p. TFG what are you going to do, and when will this issue finally be resolved?