MN
Mammy N
1 reviews | Active since Jun 2019
04 Nov 2022, 20:38
Really fed up with the service
Good evening. I would like to lay a complain as I have not been assisted in the matter from end of July to date. I bought an Appo phone around march 2022. The phone was insured and I assembled it at work as I was in hurry. When I got to work it was not a dual SIM like I asked. Returned the phone got a new and it was also insured. They didn't cancel the previous insurance. Now they giving me the run around about giving my money back. Constantly having to go to the store and call the customers service. No one is taking ownership. Being send from Piller to post between insurance and customer service. Please assist further.
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TFG's replyOfficial
05 Nov 2022, 07:46 Good day Mammy
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply05 Nov 2022, 07:46
Official
Good day Mammy
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team