Really dissatisfied

I’ve had the most horrible experience with my most recent order from tfg total sports online. Placed an order more than a week and a bit ago. Still haven’t received it.

When contacting the support center at tfg no one is able to give me a clear explanation as to what is going on. I’m basically still waiting for an order that I paid for delivery. It’s been 8 days since I placed the order all they can tell me is that it’s in Port Elizabeth. I’m in Capetown. No one in the contact center can even tell me by when I should be receiving the item.

The worst experience I’ve ever had with them. Especially when tfg have call center agents who cannot answer the questions asked. What’s the point of having them then.