TP
Tasneem P
1 reviews | Active since Aug 2021
20 Dec 2021, 06:52
Re: Compensation for terrible service .
Don't you think for such a big company ,TFG Connect letting me go from pillar to post for two and half months , just I'm sorry ,don't you think I deserve compensation for driving up and down ,going to the store twice or three times a week all my calls ,and all they say is we ''so sorry" .Don't you agree with me .
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TFG's replyOfficial
20 Dec 2021, 08:11Good day Tasneem We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply20 Dec 2021, 08:11
Official
Good day Tasneem We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team