"RE: Cancellation of cellphone contract unresolved after 2 months!" Take 3!

On the 26th September I reported that we had received little to no feedback from TFG. Later that day we got a call to say that the sim had been migrated to MTN prepaid, and that for the third time we could go RICA it. On the morning of the 27th September we went to MTN Tygervally and when we attempted to RICA the card, MTN informed us that it was still in Foschini's name and they could not do anything until it was on MTN prepaid name. So how does that work?

The Afternoon of the 27th September we phoned hi online to find out why they said it had been migrated to MTN prepaid but was still in Foschini's name. We were handed over to the supervisor Marvin, who said he would contact MTN operations manager and would get back to us the same day or latest this morning. Unfortunately he has not done this, and we are still waiting his response urgently, so we can resolve this problem (two months has passed with still the same issue) and move on.

Please have him contact Mrs. G. Bakker urgently