1 reviews | Active since Oct 2013
RAM RUDE AND DISRESPECTFUL DRIVER
No issues directly with TFG, very happy with their online service hence I had to rate this a 3, my issue here is with RAM.
For the past couple of years making online orders using my TFG account, RAM would always deliver my orders with no issues, different drivers great service until this day,
Yesterday the 28th I received an Oder, prior to delivery I got a call from the driver rudely telling me to stand outside he will arrive in two minutes!
Fine! I did that and received the order,
Another order comes through today, he calls and asks me the same thing, bare in mind that I’m expecting different orders from different companies in different locations, I then asked “is this order for Soweto zondi” he answers: where did we deliver yesterday? Because that’s where we delivered*yelling*
I’m so disappointed and disgusted by his attitude as if he is doing me a favour by delivering these parcels that’s why he has the audacity to tell me to wait for him outside he is two minutes away.
None of the drivers in the past EVER EVER asked to stand outside, I dealt with it yesterday however it escalated even more today when he asked me “where did he deliver yesterday”
I need a formal apology from RAM senior management. I do not want to see this driver delivering any of my parcels ever again. If that can not be done please do inform me so I can refrain from making online order with TFG.
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
I also write a complaint to the directly before writing to you yet no one has responded from their side, this just says a lot about RAM.
I appreciate your assistance.
I also write a complaint to the directly before writing to you yet no one has responded from their side, this just says a lot about RAM.
I appreciate your assistance.
I also wrote a complaint to them directly before writing to you yet no one has responded from their side, this just says a lot about RAM.
I appreciate your assistance though, however as I mentioned this was not TFG’s fault as they don’t appoint such drivers,
I also wrote a complaint to them directly before writing to you yet no one has responded from their side, this just says a lot about RAM.
I appreciate your assistance though, however as I mentioned this was not TFG’s fault as they don’t appoint such drivers,