R5000 donation from my loving sister to TFG

<p>My sister bought me a R5000 gift card after moving into our new home last year. I only used the card to buy a clock and a pan and put it in my wallet. Earlier this month, my wallet got lost with the card in it.</p> <p> </p> <p>My husband called Mall of Africa where he was told only head office can assist with lost gift cards and they only operated during the week. Fortunately (so I thought) after we spoke to them, I found the cover of the gift card with the card details. We noticed it was purchased from East gate Shopping centre and decided to call them.</p> <p> </p> <p>We gave them the info on the original GIFT CARD Docket and did confirm that they see it was purchased by my sister on the 21st of December 2016 but they also advised we call head office during the week.</p> <p> </p> <p>I called in today and was told, it cannot be replaced. They can block it so no one uses it but they cant re-issue another one. </p> <p> </p> <p>My thing is, @Home have visility of the GIFT CARD and they took the R5000. What makes it hard to replace the card? Is it not unfair to me as a customer? I really feel cheated. I understand they view it as cash, but if I have the details of the card, it should be replaced.</p> <p> </p> <p> </p> <p> </p> <p> </p>