Query Regarding In-Store Payment Issue on TFG Account – Sportscene Clearwater Mall

I visited Sportscene at Clearwater Mall intending to make a payment on my TFG account. Although I did not have my physical card with me, I provided my ID number and TFG account number, and the staff member was able to pull up my account details on the system.

I was informed that because I had multiple TFG cards in the past, any payment made would not reflect on my overall outstanding balance. This was confusing, as I have previously been able to make payments using my ID and account number without any issues.

Additionally, TFG’s accounts department advised me to make payments in-store to avoid interest being app**** due to turnaround times, which made this situation even more frustrating.

I would appreciate clarity on: • Why I was unable to make a payment despite my account being visible on the system • How I can make payments without my physical card going forward • How to ensure payments reflect correctly on my full balance