Putrid Customer Service Finrite and Tfg

Utterly disappointed in the service received from TFG and Finrite insurance. I purchased a cellphone from Hi online in January of this year and received a call a few days later regarding cellphone insurance. To my regret I opted to take the insurance which was the biggest mistake of my life. I received my insurance pack pertaining the cellphone insurance which was dated 29 January 2018 which I only received on the ********** 8. I perused through the letter and found that the details they listed for the insured user of the cellphone was wrong. This after reiterating and spelling the name to the consultant more than 2times. Immediately I called the number on the letter( ********** 266) to advise that the name is incorrect on the insurance policy to my dismay the call cut as I ran out of airtime. I advised the lady I spoke to that if the call cuts she must kindly call me back she agreed and still didn't call back. Unfortunately I forgot to note down her name and the contents of our discussion. I purchased R250 airtime (yes R250) on the ********** 8 to call back and get the matter resolved. I called back on the above mentioned number and spoke to Mamello who advised that the insurance was taken out at head office and not in store so she can't assist I will have to call head office, she couldn't also assist with the previous consultant who I spoke to on the ********** 8. Mamello advised I call ********** 776 which I did and the number keeps ringing till I get to voicemail, another unsuccessful attempt. I then googled and called the customer service number ********** 576 and spoke to Desiree who advised she can't assist me but will transfer me to the correct person. She transferred me to Vuyiseka who advised that she can't help either I need to speak to Megan and send her my request in writing to have the name of the insured changed. She gave me Megan's number ********** 420 which I tried calling to no avail. The number rings till it goes to voicemail. I then tried calling Megan again today to no avail yet again. I then called customer service back on the ********** 576 number spoke to another lady whose name I didn't hear clearly and advised she would transfer me to Megan which she did but the phone rang again till it went to voicemail. I had to call the customer service number yet again and finally spoke to Ruth who advised she will be able to help but then yet another disappointment Ruth advised she can't change details on her side I need to call Finrite. She gave me the number ********** 454 which I tried calling thrice but the call just cuts as soon as the number is connected. I then had to google Finrite's number and called ********** 881 which went through to reception and had to be transferred to the Foschini call centre. Finally through I spoke to Shonees who seemed as though she was helping. She advised that there isn't any informantion on her side regarding the name of the insured on the policy. She advised she has to contact head office to get the matter sorted. After being on a call with her for 17minutes and giving all my details the call cut (network issues). I waited 10minutes as I expected her to call me back which she didn't. I then called back on the Finrite central number got transferred to the Foschini call centre and waited 10mins for the call to be answered then the line just got disconnected (not network related as the call was answered someone breathed and hung up) I know this cos the irritating hold music paused then the line was answered and cut. I then called in again and the same thing happened after waiting for 5mins. I'm now very frustrated as I can't seem to get hold of anyone that can assist with this matter. My airtime balance is now on R45.73. Over R200 wasted and no results. This is my 3rd time dealing with Finrite and TFG and none of my previous experiences were pleasant either. Frankly I've had enough of this putrid service