DN
Danie N

1 reviews | Active since Apr 2021

19 Oct 2022, 13:58

Purchases on your TFG card without being in Store at Foschini Cresta

Again, I have to inform the general public that at Foschini Cresta they have find a way to * skim or copy * your account card. This happened to me there was a substantial amount purchased on my account, the slip even proves this as NOT MY SIGNATURE with the purchase. I followed the correct procedures, made a sworn affidavit, numerous emails, visits and lengthy phone calls to Cape Town. TFG then get their so called * Forensic Department * involved, they without even looking into the matter after a couple of hours !!! just informed me the purchase was done more than 30 days ago !!! Now here is the pathetic part from TFG, I get called from their Cape Town operations and they inform me, this is not acceptable, and they would escalate the matter. Trust me absolutely nothing is being done. In my opinion they protect their fellow staff members as they must be aware this is happening and ongoing. I would recommend to the public to rather not go to Cresta Foschini as this would most definitely happen to you, especially if you do many purchases and they will find a way to do purchases on your card without your consent. Be Aware. Don't try to get your queries sorted as they will not do anything about it. They really don't mind their fellow staff members making purchases on your account, TFG attitude is * if you don't see it * why not the friendly staff can get away with it and we the customers must pay for it . Regards Danie Nell

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Replies (1)
TFG
TFG's reply19 Oct 2022, 14:32
Official
Good day Danie

Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.

We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. 

This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 

Warm regards 
TFG Customer Support Team