Purchases made at TFG but not delivered to client but someone else and worst customer service

Firstly I tried buying items at Markhams over the Black Friday weekend, the discount was to be app**** at checkout but that never happened. I called customer services who emailed Markhams, I followed up the next day, still nothing. The Monday afternoon it was fixed, but at a lesser discount.

I purchased 2 items at Tuesday 12.31am. it was handed over to the courier at 2.38pm Tuesday afternoon. On Thursday morning at 9.49 am an emailed was received that my parcel was delivered.

I only checked my mails the afternoon, called through to customer services, this is the 3rd time calling within a few days and I had already spent R 150 airtime on TFG.

I called through and spoke to a Amanda, who advised that my parcel was delivered an a Fatiema signed for it. I advised Amanda I have been home all day, I received no phone call and no one in my household is named Fatiema. She said she will mail the courier and get back to me before COB Thursday.

After 4 I still received no feedback and called again. Where I came through to another consultant who said that she don't see any email that was sent. My airtime ran out, I bought again and called back. Came through to Amanda again and told her what the other consultant said. She then sent another email to courier, advised me that she gets in at 10 and will follow up again and then again at 12 and give me feedback.

Today is Sunday, I have received no feedback at all. This is the worst experience and this is not the first time this has happened.

I had a similar incident on 30 November 2017 where I am told parcels were delivered to me, signed by me but I don't receive it.

I don't feel why I need to suffer because of the courier services TFG uses. I paid for the items, and I would appreciate if I get the items I have paid for. I have spent over R200 calling TFG customer Service for this last week.

I am disgusted at the service being received from TFG as a long standing customer and awaiting for urgent feedback and for my items to be delivered to me urgently.