PURCHASED OUT OF STOCK ITEMS.....

So last week Monday I purchased a Kitchenaid Kettle Silver for R3k, last week Thursday (day of delivery) I received an email that say order is cancelled.....

How can I purchased an item and after 4 days I get an email that says it's cancelled.... what happened in 4 day's time......

I probably spent on my @Home account in the last 2 years R60k worth of stuff and this is how they treat their clients??? It just does not make sense at all!

BTW: Last week also I purchased Carrol Boyes plates and bowls worth R3200 and there is one plate missing and one plate that has a design flaw..... So I did send email as the lady over the phone couldn't help me