Proper account adjustments

I've had a painful experience with TFG which is tarnishing my ITC profile, in the month of February I had requested for a decrease in my balance like the previous request I had done in November, there was a miscommunication and in turn my limit was decreased and not my balance owed to TFG. I raised this with the accounts department stating that I actually wanted my balance to drop n not my limit. I eventually got assisted by Khanyisa who informed me that my balance would drop to R7099.00 which I was okay with as I was hopeless that my query would be attended to. I paid R800 in the month of March ,only to find my balance being R7600.00+ and my limit was adjusted to R5649.00 meaning that my TFG account on my ITC profile is reflecting to be over the prescribed limit. Can this please be sorted out as this is affecting my profile please