PRIMETIME& STERNS -TABLEBAY MALL

Worst customer service I have received at Prime Time Table Bay Mall, one of the @TFGZA stores. I had set my eyes on a specific Fossil Watch (SKU ID: ***5) which is currently on a 50% promo. I called American Swiss and Sterns last week and one of the store ladies referred me to Prime Time and informed me that there is only 1 available. I called the ladies @PrimeTime and indeed they confirmed it was the only one available, as online it is out of stock. I informed the lady I am unable to make my way to the store as I can only do so on Monday (today) .She then said I can call in on Monday, just to enquire if it is available as the watch was currently on display, we even had joked that I will need to pray very hard that no-one buys the watch over the weekend. Today I called the store around 11:00, the lady I spoke to said " Indeed the watch is still there, she will just have to confirm with her colleagues as there was another client who was interested in the watch and said she would come back today to purchase the watch, she confirmed there lady hadn't come to the shop at the time of my call."I called the store around 12:00 as I could only go to the store 15:00-16:00, the purpose of the call was to ask for the watch to be set aside. The lady I spoke to informed me the watch is still there and there was the other customer who wanted the watch but hadn't come yet She then asked to call me back as she is busy with a client, 14:30 I called:" I can't disappoint my customer as she can't make her way to the store, she is at work, and she wants the watch, I then ask what is the difference between me and this customer, the watch is still @ the shop, she is not there, and I want to purchase the watch NOW, "she was interested in it first ", now according to my knowledge, you cannot set aside an item that is on sale and 2ndly: Whoever gets there 1ST is supposed to purchase the watch. MOGHEL was soo rude, she drops the phone, I asked her what is the difference between me and this customer, she says customer wanted the watch first, I tell her I had made arrangements since the Friday, yet she was there the Sunday. Rude as ever, might I add, she then drops the phone. Few minutes after I get a call from the lady @STERNS who I had initially spoken to, she then says the watch was set aside for the client and if the client doesn't come today I can go tomorrow. So I tell her that I know I spoke to her last week and she had referred me to PRIMETIME, now all of a sudden she has amnesia. I HAVE NEVER EVER HEARD OF A CUSTOMER BEING CHASED AWAY, ONLY BECAUSE SOMEONE SAID THEY ARE COMING LATER TO BUY THE ITEM. The only reason I kept on calling before I went to the shop is that I had an hour to spare, and wanted an in&out experience at the shop & I just knew that this would take much more than an hour.