Poor Workmanship from @home

Good day

My issue was resolved (Order number ***) from @home and my sofa was replaced, but once again, a few months later and the stitching is opening up again and the cushions are very flat.

I'm really not sure what's the solution now? I've spent a fair bit and for the sofa not even keeping its shape and beginning to open up within months isn't right.

Please advise?

Below is a thread of the

Regards M

On Thursday, 14 May 2020, Customer Services <***> wrote: Good day M

We acknowledge receipt of your e-mail.

We have escalated your query to our Online Department for urgent assistance. Your reference number is RM232308.

Please allow for some response time.

Regards

Heidi Davey-Kabeya

Administrator-Customer Services

Foschini Retail Group (Pty) Ltd

cid:[email protected]

reg.no. *** t: +27 (0)21 *** / *** f: +27 (0)21 *** e: ***

cid:[email protected]

TFG is a registered credit provider and authorised financial services provider. NCRCP 36

From: M Sent: 21 April 2020 03:25:00 AM To: *** Subject: Re: [0][***]Order *** Attachments: <1719b9f94854ce8e91>, <1719b9f94865b006a2>, <1719b9f***7eb3>, <image001.jpg>

Good day

Nearly 2 months on and I've not heard anything back?

Regards

M

On Wed, 26 Feb 2020, 11:50 am Customer Services <***> wrote:

Good Day

Thank you for your e-mail.

The reference number for this request is 02202D53C.

We acknowledge receipt of your e-mail.

We have forwarded your complaint to our Online Department for further assistance.

Please allow for some response time.

Kind Regards

Nathi Siyengo

Administrator - Customer Services

Foschini Retail Group (Pty) Ltd

reg.no. *** t: +27 (0)21 *** / *** f: +27 (0)21 *** e: ***

TFG is a registered credit provider and authorised financial services provider. NCRCP 36

Sent: 25 February 2020 06:40:00 AM To: *** Subject: Order ***

Good day

I had a willow corner unit delivered on the 02 January 2020 with Order number ***.

This was delivered to my apartment for my wedding on the 12th January.

We only started using the corner unit after this and we are shocked at the quality of this sofa.

Having paid so much as well as a hefty delivery fee, it's unacceptable that the unit seating cushions that seemed so firm in store have sunk in and are uncomfortable barely a month after using. The back cushions also provide no support and sink in as opposed to supporting ones back!

The back of the sofa workmanship is poor as well and would easily break.

I tried calling your call center on ***and didn't get through.

Please assist with a return or assessment!

Regards