1 reviews | Active since Jul 2022
POOR TREATMENT
I want to start by saying worked for TFG in 2021 as a telesales consultant. Had to endure the pure pain and hardship from team leaders that put so much pressure on you to make sales because "they want their money", but that is not what I am here to complain about. Since December 2021 I have been applying to TFG for an Account at one of their stores, I tried about 13 times to date to get an account from TFG, I GOT REJECTED 13 TIMES because "I don't qualify due to my credit score" I have a friend who app**** for an account one month after his first job, zero credit on his name and zero accounts, loans or contracts on his name YET HE GOT APPROVED DAYS AFTER APPLYING! My credit score is waay above the average number in Cape Town and I am being told I do not qualify due to bad credit score, bare in mind I have never missed one payment on any of my loans or cellphone contracts since it started in March. Even if I have to say it myself, I AM SOMEONE WHO PAYS MY BILLS AND I PAY FOR EVERYTHING I HAVE AND WANT. TFG rejecting me is them clearly indicating that they do not think I can pay them back of any sort of credit they give me on a CLOTHING ACCOUNT.
This is some pathetic treatment to someone who once represented TFG, bragged about and promoted the TFG brand and values PROUDLY while I was working there.
So I would kindly like to make it known that I do still want an account from you guys and I will pay my bills! But now is when I need the account, now is when I want the account. That's how TFG makes their money across this country, BY OFFERING ACCOUNTS! I have a full time job that pays me more than most people in my line of work, yet those people have accounts and I am getting rejected endlessly!
I do want an account but not when you guys decide "now is the time to contact him as we think he qualifies" because by then I will reject the offer and go straight to your biggest competitor and open an account with them as they seem to already want me to open an account there.
I hope you guys live up to the values I have learnt within this company by making sure you contact me ASAP to offer me a TFG account. Thank you.
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
