Poor systems and response times

We have shifted to online applications in a digital space long ago, it should be faster, however the response time of the TFG group is horribly slow! I app**** online for an application on the 11th September, three months bank statements was sent via email and a copy of ID. The 12th September I received a sms to Whatsapp latest bank statements via Whatsapp or 3 months salary slips which was done on the 12th September. I am still receiving sms's to do the same procedures. Poor systems!