Poor services

On the 27 March I app**** online for a Foschini account, after a few seconds I received an sms stating my account was provisionally approved need to send my proof of income which I send on the 29 March. After 2days I enquire and received feedback application is in the final stage will receive sms soon. On the 9 April I contacted the Head office I spoke to a agent advising that my application will be send through the validation deparrment and will receive outcome the same day. I called again the 10 March and the 11 March was told the same story and than requested to speak to a TL and was assisted by Eilaam which is a TL in her department. Eilaam said she will escalated my application and promise to receive outcome before close of business on the 11March. Still no feedback. I dont have an account yet but the services received so far make me doubt very much. Frustrated at the same time cause there is a reason why people apply for credit. Am i not good enough