Poor service to push their sales while Robbing Customers

Congratulations MR ******! Your TOTALSPORTS (PTY) LTD account has been approved. Please go to your nearest store with your ID to collect your card.

I opened an account on the 06th November 2019 and couldn't go to store to collect card on Thursday 07th November 2019, i went to Total Sports Landross Mare street, was assisted by Mahlatse mashiane, he insisted that for me to collect my card i must buy something first, and his store manager, Rebecca, backed him up saying i can't get my card. They said is the store policy of which they both refused to show me that policy, cos i was on lunch i ddnt hv enough tym to waste with them as their service was just pathetic and full of attitudes and worst kind of service

To me this says if a survey is conducted for all account activations done at TFGs stores almost 95% will b forced sales. I dont go to a store an buy their ******* strategy of pushing sales and ******* other customers.

I had drive more than 24kms away to get myself a card, and the same Total Sports in Seshego also drive same behavior. Bt then i had enough time, and I used my petrol n car to get dt done, i fought till they give me the card.

This retail stores claim that the system decline issuing of cards if you dont buy, as Rebecca and Mahlatse Mashiane claimed to me.

If we need sales we get it ethically not by robbing customers. Purchase is a planned thing as im the one to pay at the end of the day not the store manager's ******* of pushing numbers.

I need TFG to show me that policy dt says customers only get cards wen doing first purchase, if such policy, the so called Rebecca and Mahlatse together with the Associate from Seshego Total Sports must give me those polocies they work with.