AvdM
Angie van der Merwe
1 reviews | Active since Jun 2019
06 Jun 2019, 11:38
Poor Service TFG
I ordered 2 items online on Sunday 2 June 2019 for the 2 - 3 day delivery on my TFG account. I received an email that the order was split and that I would receive the items at different times. I choose the type of delivery because I am going on leave and wanted the items before a specific time. I received the one item on Tuesday 4 June 2019. it is now 6 June 2019 (4 days since I placed the order) and I am still waiting for the other item.
I think this is really poor service on the part of TFG because I wanted the items before I went on leave. I had no other option but to cancel the order and will not be ordering online again.
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TFG's replyOfficial
22 Jun 2019, 08:59Good day Angie
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM184368.
Kind regards
The Customer Support Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM184368.
Kind regards
The Customer Support Team
TFG's reply22 Jun 2019, 08:59
Official
Good day Angie
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM184368.
Kind regards
The Customer Support Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM184368.
Kind regards
The Customer Support Team