MS
Mary S
1 reviews | Active since Feb 2015
16 Sept 2020, 13:17
Poor Service TFG
I have fully paid my account and have since requested that the account be closed. It has not been closed. I sent the request to the email address provided on the website ***, ***, *** and no response has been received. I've called several times and I'm directed to self-service options which then says all their staff is not available. It has been 16 days since I requested the account to closed and it is still active. I want the account closed and my details updated updated on the credit bureaux
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Replies (2)
TFG's replyOfficial
17 Sept 2020, 15:16Dear Mary Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply17 Sept 2020, 15:16
Official
Dear Mary Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
MS
Mary S's updateReviewer Update
05 Oct 2020, 15:23Noooo!! You are not disappointed at the less desirable service you're giving me, it takes you 17 days to respond to clients and only because I came on this platform. I requested for the account to be closed on the 31st Aug and your response on the 17th Sep is that it will be closed after the statement run on the 12th Oct. Why does it take that long to close a paid-up account??????
MS
Mary S's update05 Oct 2020, 15:23
Reviewer Update
Noooo!! You are not disappointed at the less desirable service you're giving me, it takes you 17 days to respond to clients and only because I came on this platform. I requested for the account to be closed on the 31st Aug and your response on the 17th Sep is that it will be closed after the statement run on the 12th Oct. Why does it take that long to close a paid-up account??????