RS
Rushana S
1 reviews | Active since Nov 2021
10 Nov 2021, 08:02
Poor service - Settlement letter
Ive requested a settlement letter more than 10 times in the last 2 month but nothing from TFG! Yet they can phone me every other day to arrange a payment! I would like to settle and close my account I am not making a payment arrangement. Very poor service from TFG, been an account holder for more than 16yrs and paid my account diligently throughout lockdown, now when i want to close my account its an issue!
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TFG's replyOfficial
10 Nov 2021, 15:20 Dear Rushana Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply10 Nov 2021, 15:20
Official
Dear Rushana Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team