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Byron M
1 reviews | Active since Feb 2020
22 Jan 2021, 10:22
Poor service - refused refund as per their policy
I purchased a necklace and pendent at sterns Vangate mall in December 2020. The clasp broke and I attempted to return the item, the store staff and area manager refused me a refund. They went against their own 6 month return policy that states they will give a refund.
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TFG's replyOfficial
22 Jan 2021, 11:35Dear Byron Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply22 Jan 2021, 11:35
Official
Dear Byron Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team