Poor service on all levels

5 days ago I went to Markhams vaal Mall, asked on how about to open the account with them , the lady that helped me to fill the form said there are no other Chanel except filling the form , the following day I received a response by sms to advise they started the application to-date I have not received feedback , then I attempt to call their client service IVR tells me to apply using WhatsApp, which was more length process which at the end they asked for my proof of income through the link on WhatsApp but the link keeps opening new chats that requires me to start afresh. You have failed me once again regardless of I’ll treatment when I was a cash customer