Poor service of TFG

I'M ****** IRRITATED BY UNPROFESSIONAL TFG BEBT COLLECTORS, INCLUDING SO CALLED SUPERVISORS AND THEIR MONEY MAKING SYSTEM! I'VE BEEN A LOYAL CLIENT TO THEM BUT AFTER MISSING A ONE MONTH PAYMENT IN JUNE DUE TO SOME FINANCIAL PROBLEMS, I'M BEING TREATED LIKE ****! I CALLED TO EXPLAIN MY CHALLENGE AND I WAS TOLD TO PAY A CERTAIN AMOUNT AND I SAID WITH WHAT MONEY BECAUSE I DON'T HAVE BUT THE AGENT KEPT ON PUSHING FOR PAYMENT. JUNE WAS NEVER PAID AND I RECEIVED A CALL AGAIN FROM TFG TO MAKE PAYMENT ARRANGEMENT OF WHICH I HAD NO PROBLEM WITH. I HAD TO PAY THREE CONSECUTIVE INSTALMENTS AND MY ACCOUNT WILL BE NORMAL AGAIN. I PAID JULY AS ARRANGED, COME AUGUST STATEMENT I'M BEING CHARGED FOR SMS R2.80 PHONE CALL FEE R20.00 X2EMAIL R20.00 COL LETTER FEE R20.00 ALL THIS ****** CHARGES CAME AFTER MAKING THE ARRANGEMENTS. I CAN AND ASKED WHY AM I GETTING CHARGED FOR ALL THIS NON SENSE AFTER MAKING ARRANGEMENT AND WHAT WAS THE PURPOSE OF IT? ALL I GET IS A STUPID EXCUSE THAT ALL THIS THINGS ARE SYSTEM GENERATED. STOP THE ****** MACHINE BECAUSE THE PAYMENT ARRANGEMENT HAS BEEN MADE AND I'VE BEEN HONOURING THE ARRANGEMENT. I DON'T KNOW HOW MANY TIMES I'VE COMPLAINED ABOUT THIS TO YOUR SUPERVISORS AND THEY SAY SORRY WE WILL RECTIFY THIS BECAUSE ON THE SYSTEM THE IS NO ARRANGEMENT IN PLACE. I TOLD THEM TO LISTEN TO ALL THEIR RECORDING AND THEY WILL HEAR THAT THERE WAS ARRANGEMENT MADE. THEY KEEP ON SENDING ME POST OF WHICH I NEVER OPTED AS PREFERRED MEDIUM OF COMMUNICATION ON MY APPLICATION FORM, ONE SUPERVISOR ARGUED WITH ME AND I ASKED HIM TO EMAIL THE COPY OF MY CONTRACT, I WANT TO SEE WHERE I TICKED POST BOX, EVEN TODAY I'M STILL WAITING.