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Jane S

1 reviews | Active since May 2014

31 Oct 2018, 13:03

Poor service/ no refund

I placed online order (Exact) on 10 October 2018, paid by cheque card & on 12 October I got an email from TFG stating that they can't deliver the item due to unforseen circumstances they are out of stock. They promised to refund back my funds. I followed up with them 3 days later of which the lady I spoke to from their call centre said it normally take up to 10 days. I sent emails on 15, 29 & today 31st October with no response or feedback. the funds till today are not refunded. I just called them of which they say I must email to ********** with my bank name & card no.

This is so frustrating cause they took the money immediately @ checkout but I have to wait more than 2 weeks to get my refund.

0
Replies (3)
TFG
TFG's reply02 Nov 2018, 16:06
Official

Good day Jenzo

Please accept our sincere apologies for any inconvenience and frustration caused and the delay in the respond.

We have escalated the above complaint to the E-commerce Department and they will provide you with urgent feedback.

Yours sincerely,

The Customer Support Team

Best regards,

JS
Jane S's update13 Nov 2018, 16:20
Reviewer Update
I am highly disappointed in the extremely poor service that I am getting from TFG Online. I have been waiting forever for this refund irrespective of all the mails I sent. Why should I battle to get my money when you cancelled the order that you immediately got the funds for? This is so frustrating.. I don't have to beg to get this money refunded. This was the response from your team" We received feedback from our Technical Team – we’ve cancelled the reservation successfully" I have been buying online for years from different online shops & have never experienced this kind of service. It is a complete joke..I will never use TFG ever again. I hope other people will read this & learn from my mistake of using this useless retail group.
TFG
TFG's reply13 Nov 2018, 16:32
Official
Good day Jenzo 

 We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.  Thanks, The Customer Support team 

Best regards,