Poor service level and rudeness to a client.

To whom it may concern.

I am very troubled by the service I have received from one of your consultant I spoke to around 19:03. She was very rude! I am well aware that my account has been handed over to EDC, which is Vericrad I have been paying the account since February this year 2021. I just called just to check my balance which I know that it wont be the same as Vericrad, usually I get the balance via the IVR machine accidentally I punch in my ID number incorrectly, I was then transferred to a rude consultant who I don't remember her name but she sounded like a coloured. She ended up dropping the call on me which is not professional, she told me that she can't give me the balance because it is not the correct one and I know about that, always I do check my balance and your system is able to give that once I have punch in my ID number.

I work with EDC accounts as well, I do advise my client in a polite and professional manner... what she did was rude and no customer service at all. Treating Customer Fairly policy was not followed by her.

Enrol her for training because she doesn't know what she's doing.

I hope to get feedback on this.

Regards ME Monyai