POOR SERVICE FROM TFG/ BASH STORE

I BOUGHT A CAP AND SHOES FROM TFG BASH ONLINE STORE. ONLY CAP WAS DELIVERED. I HAVE BEEN ASKING FOR A POD FOR SHOES SINCE YESTERDAY - YET NO HELP AND NO ASSISTANCE. I NEED POD TO ESTABLISH WHAT HAPPENED TO THE DELIVERY ??? BASH Ticket #*** TFG, BASH, THEIR COURIER COMPANY - NOBODY SEEMS WILLING TO HELP ME AND I AM NOT CHUFFED. I AM APPALLED BY SUCH POOR SERVICE.