IM
Ivy M
1 reviews | Active since Aug 2019
26 Jun 2023, 10:32
Poor service from TFG
My husband made me a R2500 e gift card, I spent R949 and R1550.06 was remaining, I even got a message that I have the remaining R1550.06. Friday I went to spend the remaining R1550.06 when I arrived at the till I was told that I have R0.00 in my account so I told them it's impossible since I spent R949 okay they transferred me to different departments then later they suggested that that I go to where I used my E gift card which is exact and they told me that they will assist me there, I went there when I arrived there I gave them the name of the person who sent me there and when they called him they told him to send an email. I went home without being assisted. Even now I haven't been assisted 😪
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TFG's replyOfficial
26 Jun 2023, 16:30Hello Ivy
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply26 Jun 2023, 16:30
Official
Hello Ivy
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team