RS
Refia S
1 reviews | Active since Apr 2021
13 Sept 2021, 16:08
Poor service
Made a purchase online which was a gift to someone in another town. It was then taken in to be exchanged for a smaller size. The cashier wanted the order number which I had to email, then she insisted on the delivery note which unfortunately was discarded. Refused to exchange the item which was a sandal. I emailed tfg customer services twice, no response. I sent a message on instagram, no response. Very disappointing
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TFG's replyOfficial
13 Sept 2021, 17:01 Good day Refia Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply13 Sept 2021, 17:01
Official
Good day Refia Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team