YM
Yolanda M
1 reviews | Active since Aug 2015
29 Nov 2021, 13:01
Poor service
I bought dining room chairs from @ Home Polokwane. My chairs are stuck in Midrand DC. Ive been given so many numbers to call the Midrand DC to arrange to pick up my chairs with no luck. I called from Friday and today is Monday and still no response. I called the CT head office and they keep on giving me different numbers and there's no response. How am I supposed to pick up my chairs that I paid cash for? Im super annoyed
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Replies (2)
TFG's replyOfficial
29 Nov 2021, 18:17 Good day Yolanda Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply29 Nov 2021, 18:17
Official
Good day Yolanda Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
YM
Yolanda M's updateReviewer Update
29 Nov 2021, 21:04Thank you for your prompt response and for sorting out the matter. I received a call the same day after your response to the same number I've been calling for 2 full days. Thanks again
YM
Yolanda M's update29 Nov 2021, 21:04
Reviewer Update
Thank you for your prompt response and for sorting out the matter. I received a call the same day after your response to the same number I've been calling for 2 full days. Thanks again