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SM
Stacey M

1 reviews | Active since Nov 2017

04 Feb 2020, 14:01

poor service

I am so annoyed with the TFG website and the technical glitches. Whenever I try to purchase from their site with my Foschini store card, there seems to be a technical glitch. This is such poor service and their site is not appealing at all. Why not shut it down for good!!!!!

0
Replies (4)
TFG
TFG's reply04 Feb 2020, 16:16
Official
Dear Stacey Miller
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
We have not received any notifications with regards to technical errors on our website but we would love to turn this experience around and would need specifics in order to assist accordingly.

Please confirm the error message received or, if possible, a screenshot of the error message you receive when purchasing with your account online via our website.

Kind Regards TFG Customer Support Team
SM
Stacey M's update04 Feb 2020, 16:55
Reviewer Update
Wow! now I cant even log in, and yet again it says "We seem to be having a technical problem. Please try again, or call Customer Services on ***or email ***"
TFG
TFG's reply07 Feb 2020, 10:07
Official
Dear Stacey Miller

We wish to advise that the error message you receive is a result of duplicate online profiles you have created for yourself. 

We confirm that we have requested for the se duplicate profiles to be removed from our database.

We will advise once the duplicate profiles has been successfully removed and you would then need to create yourself a new online profile. 

Kind regards
TFG Customer Support Team
SM
Stacey M's update13 Feb 2020, 15:44
Reviewer Update
what is happening with the website because I still cannot log in