RM
Rorisang M
1 reviews | Active since Apr 2021
17 Jul 2023, 20:43
Poor service
I’ve tried numerous time to open TFG account without any success. I called in number of time with little help. I was advised my previous account was handed of that I had over 2 decades ago. Account was handed to real people as per TFG consultant which she provided their number. I called real people and was advised I don’t even exist on their data base.
I called back and advised TFG and again was told same or perhaps TFG has blocked me from opening an account. Balance owing as per consultant was R600.
Why is it difficult to resolve this and re open my account if that is the case.
I need TFG to re open my account
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
18 Jul 2023, 10:34Hello Rorisang
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply18 Jul 2023, 10:34
Official
Hello Rorisang
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We would like to express our sincere apologies for any negative experience you may have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
RM
Rorisang M's updateReviewer Update
31 Aug 2023, 10:11Hi TFG
Above mentioned, one consultant called me a while ago and promised to investigate and revert back as she advised debt was sold. But to this day no one called with their investigation. How long should a person wait to get feedback. I have tried many times to call and no one has able to assist me. I cannot apply for an account neither appear where I was told debt was sold to.
I really do understand what measures taken to try resolved this.
Above mentioned, one consultant called me a while ago and promised to investigate and revert back as she advised debt was sold. But to this day no one called with their investigation. How long should a person wait to get feedback. I have tried many times to call and no one has able to assist me. I cannot apply for an account neither appear where I was told debt was sold to.
I really do understand what measures taken to try resolved this.
RM
Rorisang M's update31 Aug 2023, 10:11
Reviewer Update
Hi TFG
Above mentioned, one consultant called me a while ago and promised to investigate and revert back as she advised debt was sold. But to this day no one called with their investigation. How long should a person wait to get feedback. I have tried many times to call and no one has able to assist me. I cannot apply for an account neither appear where I was told debt was sold to.
I really do understand what measures taken to try resolved this.
Above mentioned, one consultant called me a while ago and promised to investigate and revert back as she advised debt was sold. But to this day no one called with their investigation. How long should a person wait to get feedback. I have tried many times to call and no one has able to assist me. I cannot apply for an account neither appear where I was told debt was sold to.
I really do understand what measures taken to try resolved this.