Poor service delivery

Here is a clear, firm, and strongly worded review you can post:

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I am extremely disappointed and frustrated with the service I have received from TFG.

Since 2020, money has been deducted from my account for a phone I no longer have. Over the years, there was no proper communication regarding changes to the insurance provider, yet the insurance premium kept increasing — even though the phone is more than 10 years old. It makes absolutely no sense that the insurance value would increase on such an old device.

On top of that, a subscription was added to my account without my knowledge or consent. I never requested this service.

When my device was ******, the insurance claim was rejected because the SIM card was not registered in my name — something that was never clearly communicated as a requirement beforehand. To make matters worse, after I requested that the insurance be cancelled, it was never processed. I have now been paying for four years for insurance on a device I do not even have.

This experience has left me feeling ignored, unheard, and taken advantage of. I expected far better service, transparency, and accountability. I would not recommend this service based on my experience.