Poor service
So i app**** for an account now usually it declines immediately when one applies however this time they requested documents which i sent...i had to keep following up on the status it was pending even tho i received messages saying its provisionally approved...one of the consultants told me they basically just need my payslip to determine the credit limit...after enquiring at the store they said they needed a copy of my marriage.certificate...i submitted at the store they then never received it...i resent it from my email they received it and after calling.today saying.im stil waiting and.the process had taken almost 3weeks they smsed me that it was declined....i want to know for what reason if it was already provisionally approved.
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TFG's replyOfficial
08 Nov 2019, 08:24Good day Lynn Williams
Our New Accounts team has advised that your account application was declined due to an insufficient credit score reflecting at the credit bureaus.
We confirm that once your account has been provisionally approved it means that you have met all the company criteria and the application is only subject to bureau checks before the application process is finalised.
You may contact Transunion on *** for more information regarding your credit score and how you can improve it before re-applying.
Kind regards
The Customer Support Team
Our New Accounts team has advised that your account application was declined due to an insufficient credit score reflecting at the credit bureaus.
We confirm that once your account has been provisionally approved it means that you have met all the company criteria and the application is only subject to bureau checks before the application process is finalised.
You may contact Transunion on *** for more information regarding your credit score and how you can improve it before re-applying.
Kind regards
The Customer Support Team
TFG's reply08 Nov 2019, 08:24
Official
Good day Lynn Williams
Our New Accounts team has advised that your account application was declined due to an insufficient credit score reflecting at the credit bureaus.
We confirm that once your account has been provisionally approved it means that you have met all the company criteria and the application is only subject to bureau checks before the application process is finalised.
You may contact Transunion on *** for more information regarding your credit score and how you can improve it before re-applying.
Kind regards
The Customer Support Team
Our New Accounts team has advised that your account application was declined due to an insufficient credit score reflecting at the credit bureaus.
We confirm that once your account has been provisionally approved it means that you have met all the company criteria and the application is only subject to bureau checks before the application process is finalised.
You may contact Transunion on *** for more information regarding your credit score and how you can improve it before re-applying.
Kind regards
The Customer Support Team