Poor Service and Not Treating Customers Fairly

Still today no apology letter and compensation for their systems that can't work properly. I had to fight since April 2020 until end of June 2020 just to get a refund. You clearly don't understand that my family had to suffer also as I wanted to buy food. TFG is so ******** and don't have customers at heart who is also vulnerable. All they want is to make money. This is now the 3rd time that I am requesting for a voucher for the anxiety and depression which you have caused me since April 2020 until June 2020. I have alerted the Retail and Financial Ombudsman of how you are not treating your customers fairly. I would like to have an answer by the end of business today of what kind of voucher will you be sending me by email.