DL
Darren L
1 reviews | Active since Apr 2017
15 Jul 2020, 20:06
Poor service and no feedback
Wow just utter poor service from HI-Online. I ordered my Xaiomi earpods 26 July 2020 and to date I still have not received anything after a email sent to customer service and 2 phone calls... Really bad service...tracked my order and it says delivered. We do understand that there are delays with couriers. But I ordered some things from exact on Friday past and received my goods today. I was told they theybwould follow up with the courier but still nothing... Utterly disgusted by the service.
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TFG's replyOfficial
17 Sept 2020, 10:40Dear Darren Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply17 Sept 2020, 10:40
Official
Dear Darren Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team