YM
Yanga M
1 reviews | Active since Aug 2015
29 Nov 2019, 12:48
Poor service and lack of communication to a customer
I am not a happy customer last night on the 28th of November 2019 I purchased an E-gift online for my sister so she can buy her self some clothes on black Friday and she never got the sms for the e-gift now on the 29th I called TFG customer care and was told my account was blocked because of the online purchased I made and as for my Sister she had to find out this right at the store and this means no shopping for her on this black Friday. What ****es me of is that my account was blocked without even me knowing and that the e-gift was not released and only when I call I found out such. A very poor service I am so not happy.
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Replies (5)0
Replies (5)
TFG's replyOfficial
29 Nov 2019, 12:56Dear Yanga
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards
TFG Customer Support Team
TFG's reply29 Nov 2019, 12:56
Official
Dear Yanga
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards
TFG Customer Support Team
YM
Yanga M's updateReviewer Update
30 Nov 2019, 10:13"Highest priority" I bought this so called e-gift on the 28 November 2019 it is now the 30th and still the e-gift is being processed under my orders. What is the purpose of buying an e-gift if now I have to wait for this long 3 days I mean if I purchased the actual gift in store and couriered it over night my life would be sorted no stress I am sure that the person who came up with such an Idea was looking for more convince for us the customers not what I am experiencing now. Im seriuosly not happy about this.
YM
Yanga M's update30 Nov 2019, 10:13
Reviewer Update
"Highest priority" I bought this so called e-gift on the 28 November 2019 it is now the 30th and still the e-gift is being processed under my orders. What is the purpose of buying an e-gift if now I have to wait for this long 3 days I mean if I purchased the actual gift in store and couriered it over night my life would be sorted no stress I am sure that the person who came up with such an Idea was looking for more convince for us the customers not what I am experiencing now. Im seriuosly not happy about this.
TFG's replyOfficial
02 Dec 2019, 09:10Good day Yanga
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
The matter has indeed been escalated and everything is being done to have this matter resolved before the close of business today.
Kind regards
TFG Customer Support Team
TFG's reply02 Dec 2019, 09:10
Official
Good day Yanga
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
The matter has indeed been escalated and everything is being done to have this matter resolved before the close of business today.
Kind regards
TFG Customer Support Team
YM
Yanga M's updateReviewer Update
02 Dec 2019, 16:35So u are basically telling me to wait for another day? I already missed the black Friday sale nd now I'm missing cyber Monday specials at the end of the day I'm the one loosing here.
YM
Yanga M's update02 Dec 2019, 16:35
Reviewer Update
So u are basically telling me to wait for another day? I already missed the black Friday sale nd now I'm missing cyber Monday specials at the end of the day I'm the one loosing here.
TFG's replyOfficial
03 Dec 2019, 08:17Hi Yanga
Thank you for keeping in touch.
Please accept our humblest apologies for the delay and any inconvenience or disappointment as a result thereof.
Your experience has been addressed and shared with the business to ensure that we do better in future.
Kind regards
TFG Customer Support Team
Thank you for keeping in touch.
Please accept our humblest apologies for the delay and any inconvenience or disappointment as a result thereof.
Your experience has been addressed and shared with the business to ensure that we do better in future.
Kind regards
TFG Customer Support Team
TFG's reply03 Dec 2019, 08:17
Official
Hi Yanga
Thank you for keeping in touch.
Please accept our humblest apologies for the delay and any inconvenience or disappointment as a result thereof.
Your experience has been addressed and shared with the business to ensure that we do better in future.
Kind regards
TFG Customer Support Team
Thank you for keeping in touch.
Please accept our humblest apologies for the delay and any inconvenience or disappointment as a result thereof.
Your experience has been addressed and shared with the business to ensure that we do better in future.
Kind regards
TFG Customer Support Team