Poor service and lack of communication

Order number P***, o bought furniture from @home on the 16th of November. Agreed with their representative in the phone that I should pay for the furniture and select collection option since I am moving places, when the furniture arrives at their warehouse in Gauteng they will call me to change from collection to delivery. They never called until I called them and sent emails and they never confirmed if they have the furniture in the warehouse. They sent me a quote of R1050 for delivery and I did an immediate payment on the 2nd January because I want the furniture as soon as yesterday and sent proof to an email they gave me and also sent emails to one of their employees. I have sent several emails this week and got no response. I am sitting in an apartment with no furniture and @Home is playing marbles with me.