DE
DG E
1 reviews | Active since May 2012
05 Aug 2019, 16:53
Poor service after Insurance was suppose to be processed.
I have insurance through TFG, & went yesterday to process a claim against the theft of a ****** handset. MARKHAM-Cape Gate retail assistant "Jarred" assisted me with the submission of all the documents. Today when I phoned the insurance section, the claim was not even registered. I phoned in to ask about the claim, but phone was even put off qhilst talking to a lady in insurance. She sounded very irritated with the line being so bad. I am somewhat very dissapointed in the way you handle my claim and the whole unprofessional process therof. Please send equiped people to assist, that do not have communication as a barrier. When its time to pay, you have no problem collecting, but now that the client claim,you want to take your own sweet time. @Markham Cape gate, I was even told it could take up to two months. Sorry to hear about your flaws. I need a phone yesterday!
Helpful (0)
Replies (6)0
Replies (6)DE
DG E's updateReviewer Update
06 Aug 2019, 10:46Thank you for your speedy assistance & feedback.
Kind regards
Gillroy Erasmus
072 883 ***
Kind regards
Gillroy Erasmus
072 883 ***
DE
DG E's update06 Aug 2019, 10:46
Reviewer Update
Thank you for your speedy assistance & feedback.
Kind regards
Gillroy Erasmus
072 883 ***
Kind regards
Gillroy Erasmus
072 883 ***
TFG's replyOfficial
06 Aug 2019, 10:50Pleasure Gilroy.
We hope to have the matter resolved as soon as possible.
Kind regards
The Customer Support Team
We hope to have the matter resolved as soon as possible.
Kind regards
The Customer Support Team
TFG's reply06 Aug 2019, 10:50
Official
Pleasure Gilroy.
We hope to have the matter resolved as soon as possible.
Kind regards
The Customer Support Team
We hope to have the matter resolved as soon as possible.
Kind regards
The Customer Support Team
DE
DG E's updateReviewer Update
06 Aug 2019, 16:46Ow my, I think its still a whole ordeal. Markham cape gate can't help. The sles ladies don't know the amount I can buy for. There isn't phones for the insured amount(R1600)available. Why can't I just add store credit available and buy a more expensive phone? I was planning on buying clothes on my account,but after this whole ordeal, now I just want to get my life sorted, as all info is missing on my phone. I just want to get the best possible phone, and increase my insurance value on my phone. What seems to be so difficult to understand, that you can't help???
DE
DG E's update06 Aug 2019, 16:46
Reviewer Update
Ow my, I think its still a whole ordeal. Markham cape gate can't help. The sles ladies don't know the amount I can buy for. There isn't phones for the insured amount(R1600)available. Why can't I just add store credit available and buy a more expensive phone? I was planning on buying clothes on my account,but after this whole ordeal, now I just want to get my life sorted, as all info is missing on my phone. I just want to get the best possible phone, and increase my insurance value on my phone. What seems to be so difficult to understand, that you can't help???
TFG's replyOfficial
07 Aug 2019, 09:54Good day Gilroy
Our Claims department has confirmed that they have been in contact with you and the matter was resolved.
Furthermore they have advised that all terms and conditions were explained to you and you were happy with the resolution.
Kind regards
The Customer Support Team
Our Claims department has confirmed that they have been in contact with you and the matter was resolved.
Furthermore they have advised that all terms and conditions were explained to you and you were happy with the resolution.
Kind regards
The Customer Support Team
TFG's reply07 Aug 2019, 09:54
Official
Good day Gilroy
Our Claims department has confirmed that they have been in contact with you and the matter was resolved.
Furthermore they have advised that all terms and conditions were explained to you and you were happy with the resolution.
Kind regards
The Customer Support Team
Our Claims department has confirmed that they have been in contact with you and the matter was resolved.
Furthermore they have advised that all terms and conditions were explained to you and you were happy with the resolution.
Kind regards
The Customer Support Team
DE
DG E's updateReviewer Update
12 Aug 2019, 17:39Thank you tfg insurance for speeding up your process & getting me a much needed phone urgently. I was worried as to what I was going to get,since so many stores was sold out on phones I was interested in. I am happy with the phone I got, it would serve the purpose well. My wife was also impressed with the phone,and yesterday I had to go and get her one on account as well, as the service astoune her. Thumbs up.
DE
DG E's update12 Aug 2019, 17:39
Reviewer Update
Thank you tfg insurance for speeding up your process & getting me a much needed phone urgently. I was worried as to what I was going to get,since so many stores was sold out on phones I was interested in. I am happy with the phone I got, it would serve the purpose well. My wife was also impressed with the phone,and yesterday I had to go and get her one on account as well, as the service astoune her. Thumbs up.
TFG's replyOfficial
13 Aug 2019, 08:27Good day Gillroy
We thank your positive feedback.
We will continue striving to provide excellent customer service.
Kind regards
The Customer Support Team
We thank your positive feedback.
We will continue striving to provide excellent customer service.
Kind regards
The Customer Support Team
TFG's reply13 Aug 2019, 08:27
Official
Good day Gillroy
We thank your positive feedback.
We will continue striving to provide excellent customer service.
Kind regards
The Customer Support Team
We thank your positive feedback.
We will continue striving to provide excellent customer service.
Kind regards
The Customer Support Team